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Written by Administrator
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Saturday, 07 July 2007 03:54 |
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Technical Support Associates - On Demand
Welcome to TSA OnDemand, your instant and ondemand resource for day to day technical issues. Where we can assist you now instead of waiting a day or two and you won't have to pay "door to door" or travel time as we can remotely assist you with most day to day problems! |
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Last Updated on Tuesday, 08 June 2010 08:05 |
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Customer Service - Where has it gone?? |
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Written by Administrator
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Tuesday, 08 June 2010 14:24 |
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Here at TSA OnDemand, we value our customers. We take great pride in having highly trained and skilled America based technicians that will take care of your problems in a timely manner. In addition to their normal technical training, they are also given training in excellent customer service skills to make sure that you, our clients, are having the best experience possible.
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Door to Door or Remote Help?? |
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Written by Administrator
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Tuesday, 08 June 2010 14:25 |
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Most of our clients are a little concerned when they call up for help with updates, installs and virus issues and we tell them we can help them remotely. Some things to consider when considering this option is most Tech Support firms are door to door service. That means you get billed from the time they leave their shop until they return to their shop. At $80 to $110+ per hour, that can drain your pocketbook pretty quickly. Our remote service charges only for the time that we actually help you and you won't have to wait until tomorrow or next week to get assistance.
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Written by Administrator
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Tuesday, 08 June 2010 14:25 |
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One of the finer details in today's technological market is called the bleeding edge. This is where techs and designers are beta testing and trying out the very newest of software and hardware on the market. We do not want our customers to beat us to the punch with new equipment and software so we take the time to try out and educate ourselves on trends well before they are implemented in day to day business.
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"Danger Will Robinson!!!" - What is Remote Support? |
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Written by Administrator
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Tuesday, 08 June 2010 14:26 |
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Remote Support does not mean unlimited remote access to your systems. It is a small program that you run that DOES NOT install on your pc or laptop and allows us only temporary access to your system. We pride ourselves in confidentiality and will not go where it is not needed in order to address the problem at hand. In addition, we educate you, the client, every step of the way so you are aware of what is going on and you have the ability to stop the session at any time. We here at TSA OnDemand want to become your IT department and will work hard to earn your trust.
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